Project Manager

Role Overview

• Oversee Actionstep’s involvement in Certified Consulting Partner (CCP)-led implementations, ensuring strong coordination between partners, customers, and internal teams.
• Manage internal implementations and professional services projects directly, delivering within agreed scope, budget, and timeline.
• This role focuses on partner governance, enablement, and delivery oversight, ensuring partners follow best practices and that all projects achieve the desired customer outcomes.
• Acting as a bridge between internal teams, CCPs, and customers, the Project Manager balances delivery execution with partner development and continuous improvement.
• Support and monitor Certified Consulting Partner (CCP)-led implementations to ensure alignment with Actionstep delivery frameworks, tools, and quality expectations.
• Track overall delivery performance across the partner portfolio, identifying trends, risks, and systemic challenges.
• Act as the escalation and coordination point for delivery challenges raised by partners or internal teams, facilitating swift and effective resolution.
• Participate in regular partner performance reviews, contributing insights and recommending improvements to governance and delivery quality.
• Collaborate with the Lead PMO and Services leadership to refine partner governance models and ensure consistent application across regions.
• Facilitate onboarding and training for Certified Consulting Partners (CCPs) by coordinating resources, scheduling sessions, and ensuring materials are current and complete.
• Manage select internal or strategic customer projects directly, ensuring delivery within agreed scope, budget, and timeline.
• Collaborate with technical teams to ensure accurate scoping and resource alignment for internal projects.
• Create and maintain project documentation, templates, and process guides to ensure consistency and scalability.
• Partner with the PMO to maintain and improve delivery frameworks, documentation, and tools that support project and partner success.
• Contribute to the definition and refinement of delivery metrics, project standards, and governance processes.
• Participate in post-project reviews, capturing and sharing lessons learned to drive continuous improvement.
• Build and maintain strong relationships with partners and internal stakeholders, ensuring alignment and collaboration across all project phases.
• Deliver consistent, transparent communication on project status, issues, and dependencies.
• Ensure escalations are resolved effectively, and that insights are captured to prevent recurrence and strengthen delivery maturity.
• Undertake any other reasonable duties as required.

Requirements

• 3–5+ years of experience in SaaS implementation, professional services, or delivery operations, with a track record of driving outcomes in fast-paced, ambiguous environments.
• Strong stakeholder engagement and communication skills, able to translate between business and technical perspectives with clarity and confidence.
• Proven ability to take ownership, solve problems creatively, and adapt quickly when challenges arise.
• Highly organized and proactive, with the ability to manage multiple priorities and maintain momentum across parallel workstreams.
• Collaborative and resourceful — comfortable working independently but always ready to rally others to solve a problem or get a project unblocked.

Desirable

• Experience in legal technology, SaaS delivery, or professional services environments.
• Exposure to partner governance, enablement, or channel delivery frameworks.
• Familiarity with project delivery tools such as Asana, Jira, or similar systems.
• Formal training or certification in project management

Tech Stack

• Swift

Benefits

• Robust medical, dental, vision offerings
• RRSB with company match
• Flexible working and PTO
• Take your birthday off
• Frequent team building events
• Fantastic training and development opportunities