Manually enter orders for non-EDI customers, gratis, special promotions and other internal requests
Review and release wholesale sales orders for processing to customers
Communicate any required order changes or special instructions to the warehouse
Communicate internally regarding expected shipping schedule. Ensure that orders are shipping within the required ship window/to be delivered by the required date
Manage the flow of EDI based transactions, processing all aspects of EDI applying bulks to orders, resolving errors, reviewing daily EDI summary, set-up and testing
Provide support for all customer related inquiries. Assist various internal departments in resolving any issues reported by customers
Manage inventory allocations for product with limited availability/launches
Manage the tracking of samples and notifying the internal team when there are issues with orders received
Providing tracking and order status information to stakeholders where needed
Review routing guides and vendor compliance manuals. Provide internal support to various internal departments related to EDI testing and new customer set up.
Assist in researching and resolving vendor chargebacks when necessary
Return authorization processes and communication
Assist with special projects as needed
Requirements
2+ years’ progressive experience within customer support / operations environments
Bachelor’s degree preferred
Attention to detail, organizational skills and proven communication expertise required
B2B experience required
EDI and Netsuite experience are preferred
Has a sense of urgency in managing time and while accomplishing tasks
Must have exceptional computer skills, including Excel, Access, and other Microsoft Office products
Ideal candidate has beauty experience and/or passion and excitement for the beauty category
Benefits
Competitive compensation
Work/Life Balance: Flexible paid time off, 11 paid holidays, and flexible work schedules
Wellness: Company Contribution to Medical, Dental, and Vision Insurance for Employees and their Families, Company Paid Employee Life Insurance, Optional additional Life Insurance, and Short and Long-Term Disability Coverage Options
Parental Leave: Up to 18 weeks for birthing-parents and up to 10 weeks for non-birthing new parents
Financial Well-being: Roth and 401k plans: 100% match up to the first 4% and is immediately vested
Professional Development Reimbursement Program: Career development is as important to us as we know it is to you!
Products: Twenty (20) free products per year, plus a friends and family discount