Customer Support Specialist

Role Overview

• Manually enter orders for non-EDI customers, gratis, special promotions and other internal requests
• Review and release wholesale sales orders for processing to customers
• Communicate any required order changes or special instructions to the warehouse
• Communicate internally regarding expected shipping schedule. Ensure that orders are shipping within the required ship window/to be delivered by the required date
• Manage the flow of EDI based transactions, processing all aspects of EDI applying bulks to orders, resolving errors, reviewing daily EDI summary, set-up and testing
• Provide support for all customer related inquiries. Assist various internal departments in resolving any issues reported by customers
• Manage inventory allocations for product with limited availability/launches
• Manage the tracking of samples and notifying the internal team when there are issues with orders received
• Providing tracking and order status information to stakeholders where needed
• Review routing guides and vendor compliance manuals. Provide internal support to various internal departments related to EDI testing and new customer set up.
• Assist in researching and resolving vendor chargebacks when necessary
• Return authorization processes and communication
• Assist with special projects as needed

Requirements

• 2+ years’ progressive experience within customer support / operations environments
• Bachelor’s degree preferred
• Attention to detail, organizational skills and proven communication expertise required
• B2B experience required
• EDI and Netsuite experience are preferred
• Has a sense of urgency in managing time and while accomplishing tasks
• Must have exceptional computer skills, including Excel, Access, and other Microsoft Office products
• Ideal candidate has beauty experience and/or passion and excitement for the beauty category

Benefits

• Competitive compensation
• Work/Life Balance: Flexible paid time off, 11 paid holidays, and flexible work schedules
• Wellness: Company Contribution to Medical, Dental, and Vision Insurance for Employees and their Families, Company Paid Employee Life Insurance, Optional additional Life Insurance, and Short and Long-Term Disability Coverage Options
• Parental Leave: Up to 18 weeks for birthing-parents and up to 10 weeks for non-birthing new parents
• Financial Well-being: Roth and 401k plans: 100% match up to the first 4% and is immediately vested
• Professional Development Reimbursement Program: Career development is as important to us as we know it is to you!
• Products: Twenty (20) free products per year, plus a friends and family discount