Respond to User Requests including handling incoming calls, emails, chats, Teams messages or tickets (as assigned by Bombardier)
Log all incidents and service requests accurately in the appropriate systems
Perform troubleshooting and resolutions for common issues
Guide users through step-by-step solutions
Manage logs and tickets including creating and updating logs, FAQs, quick reference documents
Escalate issues as needed
Apply best practices for triaging and resolving issues
Focus on First Contact Resolution (FCR)
Track metrics to monitor FCR, response time, and customer satisfaction

2+ years of experience providing Maximo Level 1 support services
2+ Years Maximo Development/Configuration/Functional use
Experience in Facilities Management
Experience with Maximo integrations to/from external systems (i.e. SAP and Peoplesoft)
Experience with custom implementations to the Maximo COTS model
Certified Maximo 7 or MAS practitioners
Familiarity with adjusting automation scripts in Python or JavaScript

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process.
Professional development opportunities

Senior Maximo Support Specialist

Key skills