Assist customers in learning and adopting the brightwheel product for their center
Own a running portfolio of 100+ accounts throughout the 4-12 week brightwheel customer onboarding process
Prioritize accounts upon which to take strategic, timely actions to complete the implementation process
Overcome customer objections to ensure the customer feels confident with the positive change and value brightwheel will bring to their program
Diagnose and resolve technical challenges our customers experience as they get the system configured
Serve as the expert on brightwheel’s technology platform for customers and other cross-functional teams
Collaborate across teams (e.g. Sales and Support) to ensure a smooth customer experience at all stages of the customer journey
Use strong critical thinking and troubleshooting abilities to correctly identify, investigate and resolve technical or usage issues
Continue to sell the value of the software to gain buy-in and trust in brightwheel’s capabilities

2+ years of customer success, sales, and/or account management experience
Associate’s degree, Bachelor's degree, or comparable professional experience
A proven track record in onboarding new customers is a plus
Comfort with a high-volume funnel that requires careful prioritization to hit ambitious monthly goals
Ability to create urgency and motivate people to launch with brightwheel
Excellent collaboration, organization, time-management, and prioritization skills
Ability to self-manage time-sensitive and detailed tasks to deliver on time every time
Exceptional phone and written English communication skills. Bilingual written and verbal communication ability (specifically Spanish) is a plus.
Great attention to detail
nothing can slip through the cracks when we’re supporting our customers
Patience and empathy while teaching customers or handling tricky customer situations
Comfort with ambiguity, change, and a fast-paced environment that will evolve rapidly
Comfort with working remotely using communication tools such as Slack, Google Suite, and Zoom
Tech-savvy with experience in CRM tools (e.g., Salesforce) is preferred

Brightwheel is committed to creating a diverse and inclusive work environment and is an equal opportunity employer

Onboarding Specialist – Temporary

Key skills