Patient Scheduling Support Representative

Role Overview

• Play a critical role in supporting live patient scheduling and rescheduling
• Serve as the frontline communicator between patients and clinical operations
• Thrive in a fast-paced, remote-first startup environment
• Respond to patient replies triggered by reschedule notifications (SMS/email)
• Apply Midi’s scheduling logic, appointment types, time zone complexities, and clinician availability
• Monitor and respond to scheduling-related Zendesk tickets and internal Slack threads

Requirements

• 3–5 years of experience in a high-volume healthcare operations or patient services role
• At least 2 years of experience working in AthenaHealth and Zendesk
• Excellent written and verbal communication
• Strong attention to detail
• Comfort working with time-sensitive inquiries and managing multiple communication channels simultaneously
• Proficiency with Google Workspace (Docs, Sheets, Calendar)

Benefits

• Compensation: $22/hour, non-exempt
• Full Time, 40-hour work-week
• Fully remote, work from home opportunity!
• Benefits (medical, dental, vision, 401k)