Own and develop NMI’s content strategy, ensuring alignment with business goals, objectives and go-to-market priorities.
Define editorial priorities and build and manage the editorial calendar, aligning content to support key themes, campaigns, launches and integrated marketing programs.
Lead the creation of high-quality content across formats, including website copy, blogs, thought leadership, whitepapers, ebooks and case studies.
Set the standard for how complex payments and fintech topics are communicated, ensuring clarity and consistency across audiences, including ISOs and payments professionals as well as technical stakeholders.
Establish NMI’s presence in external, audience-relevant platforms and communities, including payments and fintech channels as well as developer-focused spaces such as Substack, Reddit, GitHub discussions and other relevant industry forums.
Partner closely with product, engineering, and subject matter experts to produce credible, accurate content, including technical blog content when appropriate.
Collaborate with cross-functional teams and external agencies, influencing content direction and ensuring alignment.
Act as the senior editorial authority, setting tone of voice, writing and reviewing high-impact content, and ensuring quality and brand consistency.
Measure content performance and engagement metrics, conduct content audits, and use insights to refine strategy, formats and distribution.

5+ years of experience in a content or editorial role (either in-house or at an agency) in payments, fintech, SaaS or a similarly complex technology environment.
Bachelor’s degree in English, journalism, communications, marketing or related field.
Strong understanding of payments, embedded payments and NMI’s target audiences, including ISOs, payments professionals, ISVs, banks, fintech partners, and developers.
Exceptional writing, editing and storytelling skills, with the ability to adapt tone and format for different audiences and channels.
Working knowledge of SEO best practices, keyword strategy and website analytics, with the ability to use data to inform content decisions.
Excellent organizational and project management skills, with the ability to manage multiple initiatives, stakeholders and deadlines in a fast-paced environment.
Confidence working with senior stakeholders, including product leaders and executives, to shape narratives and thought leadership.
Comfortable creating content beyond owned channels, with an interest in platform-native and community-driven distribution across both industry and technical spaces.
An awareness of emerging content tools/techniques/best practice that can bring value to the business.
A strategic mindset combined with a proactive, collaborative approach and the ability to take ownership from idea to execution.
High standards for quality, accuracy and consistency, and the confidence to enforce them.

Content Manager

Key skills