Lead and mentor a team of 5+ engineers and support staff focused on infrastructure and workflow automation.
Collaborate with technical leads to define project scope, priorities, and technical direction.
Ensure timely, high-quality delivery of automation projects using Agile methodologies and continuous improvement practices.
Serve as the primary liaison between business stakeholders and the automation team.
Coordinate design and implementation, understand operational pain points, and develop scalable automation workflows.
Communicate product vision, progress, and outcomes to stakeholders at all levels.
Write detailed development specifications, user stories, and acceptance criteria to coordinate development tasks with the team.
Run Agile sprints for the development team.
Contribute to design documentation and architectural discussions.
Guide technical decisions involving PowerShell scripting, Microsoft Graph API, Office 365, Azure, and RESTful integrations.

5+ years in people management, with at least 2 years leading technical or automation-focused teams.
Proven experience in infrastructure automation and internal tooling within a technology-driven organization.
Experience in a Managed Services Provider (MSP) or enterprise IT environment preferred.
Familiarity with PowerShell scripting and Office 365 / Azure development ecosystems.
Understanding of RESTful APIs, particularly Microsoft Graph API.
Comfortable working closely with engineering teams on system architecture and automation workflows.
Exceptional communication skills and stakeholder management.
Strong organizational, prioritization, and project management abilities.
Analytical mindset with a user-centric approach to automation and problem-solving.
Prior experience automating IT processes and workflows in a highly regulated environment (e.g., financial services).
Exposure to ITSM platforms (ServiceNow), ticketing systems, or RPA tools.
Background in systems administration or scripting a strong plus.

Manager, DevOps Engineering

Key skills