Create and maintain a positive and professional learning environment
Design and expand training and development programs
Responsible for coordinating, organizing, and implementing all training programs
Ensure the success of new hire training and onboarding programs
Work closely with Learning Experience Leaders and manage a team
Maintain a training schedule and update all spreadsheets
Create seats for new staff and conduct interviews
Set job expectations and grade learning experience staff
Develop staff with education and certifications
Observe and provide coaching for the development of staff
Provide KPIs and standards for staff performance
Document information on each learning experience staff member
Analyze training evaluation forms and implement improvements
Maintain strong communication with Recruiting and Operations
Ensure accountability in safety and health management system
Continuously improve training programs

5+ years of previous training experience
2+ years of previous management experience, preferably in the training or learning development space
2+ years of previous BPO experience, preferably
2+ years of previous technical support experience and/or emergency coordination, emergency response, or crisis management experience
Strong coaching and mentoring skills
Travel required, up to 25% of the time
Proficient in Microsoft Office and Google Suite applications required
Dynamic Leadership & Communication skills
Strategic Project Coordination skills

Learning Experience Manager

Key skills