About this role
Role Overview
- Answer and conduct business via telephone with a strong focus on excellent customer service (100% phone-based role)
- Accurately and timely respond to ROI-related inquiries received by phone, email, or written correspondence
- Review, research, resolve, and document all inquiries in designated software systems
- Ensure detailed and accurate documentation of calls, inquiries, and resolutions
- Follow all department, site-specific, and company policies and procedures
- Meet or exceed established productivity and quality assurance standards
- Maintain strict confidentiality of all information encountered in the role
- Demonstrate professionalism and maintain positive working relationships with coworkers and management
- Communicate promptly with management regarding issues, concerns, or incidents
- Perform duties in accordance with training and facility-specific procedures
- Attend mandatory meetings and training sessions as required
- Maintain acceptable attendance and adhere to scheduled work hours
- Perform additional duties as assigned
Requirements
- High School Diploma or GED required
- Must be 18 years of age or older
Benefits
- Flexible work arrangements
- Hands-on, role-specific training