Bilingual Clinical Support Behavioral Licensed Clinician

Role Overview

• Serve as a consistent clinical point of contact for each member from first engagement through every stage of their wellness journey.
• Assess members’ immediate risk and clinical needs using evidence-based models and clinical acumen.
• Provide real-time crisis de-escalation, safety planning, and risk management.
• Identify biopsychosocial needs and collaborate with the member to determine solutions and next steps.
• Develop SMART goals that empower members to lead and maintain a healthy lifestyle.
• Assess readiness to change and implement actions to assist members in moving through stages of change to reach their goals.
• Shepherd members to appropriate clinical care, treatment programs, and community resources.
• Incorporate a variety of modalities to educate members about benefit plans, coverage, and care navigation.
• Leverage an evidence-based specialized curriculum in a wide range of clinical areas that support our members’ unique needs.
• Perform research and provide relevant educational or support resources tailored to the member’s situation.
• Partner with internal colleagues to ensure timely follow-up, case collaboration, and seamless care transitions.
• Demonstrate agility in balancing real-time queue work with out-of-queue case management responsibilities.
• Exhibit diplomacy, empathy, and professionalism—even in difficult conversations or with resistant participants.
• Comply with HIPAA and uphold strict confidentiality and compliance standards while demonstrating sound clinical documentation practices.
• Able to manage multiple health records and systems to accurately document customer interactions and progress.
• Communicate effectively and succinctly in both verbal and written format.

Requirements

• Master’s degree or PhD in a mental health field (e.g., Social Work, Counseling, Psychology) or RN with psychiatric specialization.
• Current independent clinical license (e.g., LCSW, LPC, LMFT, LPCC, PhD, PsyD, PMHNP, or RN with psychiatric focus).
• Minimum 5 years of post-licensure experience as a behavioral health or substance use clinician preferred.
• Bilingual in Spanish
• language proficiency test required.
• Demonstrated use of evidence-based approaches, including brief therapy, cognitive-behavioral therapy, and motivational interviewing.
• Experience working in or with managed care environments preferred.
• Experience with direct member communication (written and verbal), experience in telephonic counseling/coaching preferred.
• Required to obtain AAS Crisis Specialist Certification within the first year of employment.
• EAP (Employee Assistance Program) experience and CEAP certification preferred but not required.
• Strong clinical acumen, interpersonal communication skills, and comfort working in a dynamic and rapid pace environment.
• Proven administrative abilities, with strong computer and software application skills.

Benefits

• Medical, vision, dental, and well-being and behavioral health programs.
• 401(k).
• Company paid life insurance.
• Tuition reimbursement.
• Minimum of 18 days of paid time off per year.
• Paid holidays.