Handle inbound and outbound calls every day with urgency, care and expertise.
Empathize with clients, helping them resolve outstanding issues and renegotiates the terms of their agreement as a critical part of successful performance.
Works to retain existing customer base by using active listening empathy and assuming ownership through inbound emails, phone calls and handle relevant issues to prevent voluntary disconnect requests.
Execute, monitor, and coordinate repricing for designated customers in the existing customer base.
Communicate clearly in both oral and written form.
Identify and assess customers' needs to achieve satisfaction Make independent decisions to resolve customer issues and concerns with strong problem solving; Provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Demonstrated ability to consistently achieve sales targets.
Excellent time management skills.
Ability to handle multiple tasks with strong attention to detail.

Must be legally authorized to work in the United States without the need for employer sponsorship now or in the future.
A passion for generating sales with a proven call center experience.
Utilize rapport building to best meet the needs of the customer in the most sincere and ethical manner.
Display a competitive spirit to meet and exceed company wide and personal sales goals.
Satisfactorily complete background / employment history investigation and drug screening.
Computer proficient with the ability to multi-task.

Retention Specialist

Key skills