Act as a trusted technical advisor for a portfolio of clients, understanding their business models, workflows, and goals.
Lead technical implementations and ensure clients are set up for long-term success.
Proactively audit event builds, configurations, and workflows to identify risks, inefficiencies, and opportunities for improvement.
Ask probing questions to uncover root causes and recommend multiple solution paths with clear tradeoffs.
Translate real-world client use cases into clear product feedback, supported by data, context, and business impact.
Participate in GTM initiatives by testing new features, validating workflows, and shaping internal and external enablement materials.

3–5+ years of experience in technical account management, SaaS implementations, live event operations, or technical client support.
Strong technical aptitude with the ability to quickly understand complex systems and integrations.
Ability to ask the right questions, synthesize information, and make clear, defensible recommendations.
Comfort pushing back professionally—using data, logic, and client impact to influence decisions.
Highly organized, efficient, and able to manage competing priorities.
Comfortable learning new tools and workflows as the platform evolves.
Strong communicator who can fluidly switch between technical and business audiences.
Willingness to travel occasionally for onsite event support.

Technical Account Manager

Key skills