Identifies, analyzes, interprets and presents trends or patterns in data and shares recommendations to management team and key stakeholders
Collects, analyzes, evaluates and reports data to increase service levels
Works closely with sales and alliance management teams to understand each customer’s business need to identify, develop, and implement enhancements to reporting and analytical deliverables
Develops innovative solutions and methods to solve problems, and assists with issue resolution for alliance and strategic partners
Implements data collection processes and other strategies to optimize efficiency and data quality
Interprets and/or translates data to illustrate findings and link to business results
Proactively runs reports to drive decisions and strategy planning at the Border States management level
Provides cross functional support to other members of the Customer Success team and branch support departments with specific focus on quality assurance, developing customer focused technology tools, and customer specific projects.

Bachelor’s degree in business or related degree or the equivalent in work experience.
Experience in reporting and analytics
Experience working with large quantities of raw, disorganized data
Proficiency in Microsoft Excel, Access, Word, and various analytic/statistical software
Must be able to perform complex functions within excel in order to manipulate and calculate data for analysis
Knowledge of SQL a plus.

Customer Insights Analyst

Key skills