Client Engagement Director

Role Overview

• Act as a strategic advisor to a portfolio of high-value accounts by building trust, maintaining open communication, and aligning objectives, challenges, and industry dynamics.
• Own and implement Account Plans by planning activities and leveraging resources to achieve plan objectives.
• Develop and execute customized growth strategies driven by data insights to increase revenue through cross-sell, upsell, and renewals.
• Ensure customer satisfaction through effective use of PM and Strategist resources and realize increasing value from each account.
• Enable effective partnerships and key relationships to develop accounts into potential Key Accounts (High-Touch).
• Strive to be the account’s preferred and trusted vendor through constant study, insight generation, and industry expertise.
• Identify new cross/up-sell opportunities within accounts while retaining spend and defending against competitors.
• Collaborate with cross-functional teams and external partners to deliver innovative, impactful solutions.
• Ensure that the value delivered is clear, measurable, and communicated effectively to all client stakeholders, especially senior executives.
• Achieve or exceed booking, revenue, and profitability targets across your portfolio.
• Proactively identify risks, resolve issues, and set clear expectations to ensure client satisfaction.
• Serve as an escalation point for clients, partnering with service line managers to deliver quick, effective resolutions.
• Maintain accurate and up-to-date CRM data for forecasting and financial planning.

Requirements

• 7+ years of eCommerce experience with proven success in driving client growth.
• 5+ years of experience managing large mid-market and enterprise accounts.
• Strong expertise in strategic planning across multiple marketing channels (paid media, email, SEO, social, etc.).
• Demonstrated success in developing and executing effective eCommerce strategies using advanced tools and analytics.
• Proven ability to build and maintain executive-level relationships.
• Deep familiarity with Shopify Plus and its ecosystem.
• Experience balancing business development and account management responsibilities.
• Ability to multi-task, prioritize, and adapt quickly in a dynamic, fast-paced environment.
• Strong sense of urgency and accountability with a track record of exceeding targets.
• Willingness to travel as required.

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Flexible work arrangements
• Professional development