Plan, coordinate and conduct safety meetings to communicate safety requirements, updates and training required.
Manage work assignments to minimize overtime and costs while maintaining optimal customer service.
Conduct daily tailgate sessions to communicate work assignments, review procedures, and discuss safety hazards and mitigation techniques.
Motivate and engage employees to increase efficiency, productivity, availability, safety performance and core expectations.
Coach, counsel, and train employees for improved job performance.
Implement and administer the progressive disciplinary process when appropriate.
Evaluate performance, coach, develop and conduct annual performance reviews with individual employees.
Ensure that all customer expectations are met through timely response and quality work.
Supervise all customer requested work to ensure customers’ negotiated dates are met.
Work through various channels to keep customers informed prior to and during planned outages.
Manage all trouble or emergency work within a defined area.
Ensure quality work is performed in accordance with appropriate construction standards, and/or contract provisions.
Manage area budget by controlling costs of tools, materials, work hours and vehicle expenses associated with work.
Build and maintain positive relationships with employees, unions, customers, building trade groups, and government agencies.

High School Diploma, HSED, GED
Five to 10 years experience in a distribution/construction operations trade and/or five to 10 years experience in supervision of direct reports
Good working knowledge of union contracts and employee relationship management
Strong communication and organizational skills
Valid driver's license

Operations Supervisor

Key skills