Operations Supervisor

Role Overview

• Plan, coordinate and conduct safety meetings to communicate safety requirements, updates and training required.
• Manage work assignments to minimize overtime and costs while maintaining optimal customer service.
• Conduct daily tailgate sessions to communicate work assignments, review procedures, and discuss safety hazards and mitigation techniques.
• Motivate and engage employees to increase efficiency, productivity, availability, safety performance and core expectations.
• Coach, counsel, and train employees for improved job performance.
• Implement and administer the progressive disciplinary process when appropriate.
• Apply knowledge of labor contracts to decisions regarding scheduling, work assignments, and performance issues.
• Evaluate performance, coach, develop and conduct annual performance reviews with individual employees.
• Ensure that all customer expectations are met through timely response and quality work.
• Supervise all customer requested work to ensure customers’ negotiated dates are met.
• Work through various channels to keep customers informed prior to and during planned outages.
• Resolve issues relating to customer concerns/questions.
• Coordinate activities for storm restoration/gas emergencies and communicate field issues in order to keep customers informed.
• Manage all trouble or emergency work within a defined area.
• Work with Customer Service group, or others, to audit work from design through construction.
• Provide feedback to appropriate work groups, or contractor work force, for process improvement.
• Visit work sites to observe crews and inspect work in progress.
• Ensure work is being performed safely using appropriate personal protective equipment, hazard mitigation, tools, equipment, etc.
• Ensure quality work is performed in accordance with appropriate construction standards, and/or contract provisions.
• Ensure compliance with all rules, regulations, codes, and laws for employee and contractor installations.
• Manage area budget by controlling costs of tools, materials, work hours and vehicle expenses associated with work.
• Approve contractor invoices as appropriate.
• Build and maintain positive relationships with employees, unions, customers, building trade groups, and government agencies.
• Engage employees to promote an inclusive workforce and team.
• Work with customers to proactively identify needs and problems.
• Respond to complaints associated with crew or contractor performance and work with customer to resolve.
• Participate in community activities as a representative of the company.
• Coordinate facilities management for repairs, maintenance, etc.
• Represent the office or the Area on special projects teams, committees, and industry organizations as assigned.
• Become efficient at the use of computer, associated hardware and applications in order to perform job in an efficient and safe manner.

Requirements

• High School Diploma, HSED, GED
• Five to 10 years experience in a distribution/construction operations trade and/or five to 10 years experience in supervision of direct reports
• Good working knowledge of union contracts and employee relationship management
• Ability to establish and maintain good working relationships with employees, contractors, and community groups
• Strong communication and organizational skills
• Valid driver's license

Benefits

• Competitive pay and benefits
• Commitment to employee safety and well-being