Ensure customers enhance safety, efficiency, and sustainability using our IoT platform
Compose joint success plans with customers, outlining objectives, metrics, and timelines
Orchestrate executive business reviews with customers’ decision-makers and executive leadership
Conduct workshops with customers to recommend workflow changes
Deeply understand and explain the Samsara platform’s capabilities
Serve as a mentor to Customer Success and Support teams
Champion Samsara’s cultural principles as we scale globally

4+ years of experience in a senior Customer Success, account management, or strategic consulting role
Enterprise SaaS experience preferred
Strong priority management and high emotional intelligence
Customer travel is expected (up to 25-40%)
Experience supporting or working with technical products
Solutions-oriented with strong problem-solving skills
Proven track record of building trust and communicating effectively with stakeholders
Passion for taking initiative and thriving in a fast-paced environment
Diplomacy, tact, and poise under pressure
Bachelor’s degree from a 4-year institution

Enterprise Customer Success Manager

Key skills