Guide customers through onboarding and implementation by coordinating with delivery teams.
Drive adoption, overall health, value realization, and renewal readiness, serving as the primary point of contact.
Build trust and develop strong, multi-threaded relationships across business and technical stakeholders to drive mutual value.
Knowledgeable of key product use cases and expected outcomes —to guide customers toward best-practice adoption.
Proactively maintain an accurate rolling 4-quarter outlook of attrition forecast and manage customer health.
Engage with customers to calculate ROI derived from Adobe solutions (Productivity and Business Value).
Identify expansion opportunities through product-usage insights, evolving customer needs, and cross-sell alignment.

A minimum of 5 years’ prior customer success, account management, or sales experience from a high-tech (SaaS) company.
Deep understanding of Marketo, Adobe Analytics, Adobe Target, Adobe Experience Platform, or similar solutions.
Experience developing strategies on assigned accounts to fully leverage technology solutions.
Led projects from conception to closure and used internal resources to get things done.
Ability to build trusted relationships with executive sponsors and end users.
Experience running a full sales cycle.
Strong written and verbal communications.
Bachelor’s degree or equivalent practical experience.

Account Manager

Key skills