Director, Business Insights

Role Overview

• Set the roadmap for omnichannel insights and reporting
• Define and drive the roadmap to expand insights and reporting across channels
• prioritizing what to build, for whom, and why.
• Translate executive and partner needs into clear analytical products (dashboards, scorecards, playbooks, and narratives).
• Establish and enforce clear definitions, sources of truth, and reporting standards that improve trust and reduce rework.
• Build scalable BI products, frameworks, and tooling
• Own the strategy and delivery of scalable BI outputs that move from reactive reporting to proactive, action-based insight.
• Identify recurring pain points and convert them into systematic solutions (templates, automation, repeatable frameworks).
• Partner with BI and engineering leaders to improve upstream reliability (models, QA, pipelines, accessibility) and ensure infrastructure supports the strategic vision.
• Influence decision-making through storytelling
• Raise the bar for how insights are communicated: crisp executive narratives, decision framing, and clear implications for different audiences.
• Lead business reviews and executive readouts; connect performance to strategy and prioritize what changes next.
• Represent insights in cross-functional forums, aligning stakeholders and driving follow-through.
• Lead and scale the team
• Directly manage and develop team members
• setting clear expectations, coaching for growth, and holding a high bar for quality and impact.
• Create operating rhythms that improve prioritization, reduce ad hoc noise, and increase team leverage.
• Hire and onboard talent as needed; build a culture of ownership, learning, and strong craft.

Requirements

• 6+ years of experience in analytics/BI, insights, strategy, consulting, ecommerce, media/entertainment, or similar.
• Demonstrated ownership of cross-functional roadmaps and delivery of analytics products used by senior decision-makers.
• Direct people management experience required.
• Deep experience with BI and modern analytics workflows; strong SQL fluency required.
• Experience with BI tools such as Looker/LookML, Tableau, Data Studio, Domo, or similar.
• Comfort partnering with engineering on models, pipelines, metric governance, and data quality.

Tech Stack

• SQL
• Tableau

Benefits

• Comprehensive medical, dental, and vision coverage
• Including 100% coverage for out-patient in-network mental health services
• Fertility coverage for eligible medical plan participants
• Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)
• Student Loan Repayment Assistance and Tuition Reimbursement
• 401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contribution
• A variety of ways to prioritize much-needed time away from work including:
• Flexible Paid Time Off (PTO) for exempt employees
• 3-weeks PTO for non-exempt employees
• 2-weeks paid Winter Break
• 10 Company Holidays (including Juneteenth and Wellbeing Day)
• Summer Fridays (between Memorial Day and Labor Day)
• Generous paid parental leave for every type of parent