Support organization as a subject matter expert by providing information and direction to resources through various delivery channels
Participate in the development and execution of key department initiatives
Research and data analysis; compile and prepare reports for upper management
Develop internal work processes and initiate process improvements, including identifying opportunities for productivity and effectiveness
Solve unique process problems, anticipating issues and developing innovative process solutions
Influence decisions, providing recommendations for change that will lead to the success of company goals and cost effectiveness
Utilize system and personnel resources to successfully address inquiries from internal business partners
Demonstrate advanced knowledge of department and/or line of business function and responsibilities
Support additional tasks and initiatives as assigned

Minimum Bachelor’s degree in Business, Marketing, Communications or related field or equivalent experience
5+ years of related experience or equivalent
Knowledge of Microsoft Office Products
for example Excel, Word, PowerPoint
as needed to perform at the job level
Curiosity-led thinking to understand and analyze information
Ability to present data and findings to various audiences in a cohesive, understandable and actionable format
Ability to conduct research and integrate information from a variety of sources
Adept at addressing issues with diplomacy and tact
Creative problem-solving skills to develop celebrated solutions
Demonstrated process improvement mindset
Strong written and verbal communication skills
Organizational, prioritization and multi-tasking skills
Adaptable to changing business conditions and ambiguity
Strong client focus
Positive attitude and team-first approach

Senior Business Operations Specialist

Key skills