Manage the client relationship while providing exceptional client service and delivering on all aspects of the contract
Set the strategy for the account, establish goals and lead/manage a team of functional Directors and/or Sr. Managers
Direct the day-to-day client relationship of one or more client accounts in multiple geographic regions within Global Occupier Services
Implement the overall vision, strategy and measurement metrics to the applicable service lines
Develop and maintain strong client relationships
Implement and manage account governance process
Provide disciplined contract management to meet superior delivery of all contract deliverables
Identify existing and new opportunities for enhancing service solutions and capabilities
Actively manage and develop account talent in partnership with HR, including promotion of diversity, equity & inclusion
Support collaboration and performance of all partners including Finance, HR, Sourcing, Legal, Operations
Develop and maintain account P&L management, profitability and overall financial performance
Contribute to the overall service and financial performance of C&W through effective cross-selling and relationship/contract expansion
Ensure quantitative and qualitative analytics and evidenced-based decision making

Bachelor’s degree required
Master’s degree or MBA preferred
Minimum of 10 years at management level or other similar capacity
Experience in directly leading and managing teams, and managing people-managers
Client, P&L, and contract management experience
Experience in the management of an integrated services account, including Integrated Facility Management, Project & Development Services, Transaction Management, Portfolio Administration, and Strategic Consulting.
In-depth understanding of the business impact of technical contributions
Ability to develop positive working relationships with agencies, local government officials, and business community members
Possess technical domain knowledge (one or more in IFM, PDS, TM, PA, SCON)
Skilled in financial analysis and knowledge of financial concepts
Ability to comprehend, analyze and interpret complex business documents
Strong proficiency with MS Office Suite (MS Word, Excel and PowerPoint)

Senior Account Director

Key skills