Field Service Engineer II

Role Overview

• Support the Blood Management Centers onsite in the field
• Provide timely onsite technical assistance to Customers, Implementation, and Sales
• Serve as a focal point for problem resolution assistance
• Responsible for editing, writing, and modifying Service and Training manuals and SOPs
• Install, upgrade, repair, and maintain instrument systems
• Provide technical support to staff, contractors, and customers
• Manage the Service Territory including distributor’s service staff
• Respond to service requests and ensure customer satisfaction
• Manage service parts inventory levels
• Complete all required documentation in service tool (SFDC)
• Provide timely and accurate reports as requested
• Maintain routine contact with existing customer base
• Accurately complete expense reports weekly

Requirements

• BS in Electrical/Electronic Engineering, Mechanical Engineering, related degree, or applicable military experience preferred.
• 2-5 years relevant experience
• Highly motivated and strong problem-solving ability
• Excellent verbal and written communications skills
• Good technical writing abilities
• Ability to work independently and as a team player
• Computer experience and literacy
• Familiarity with field alignments, electrical/electronics, and mechanical systems

Tech Stack

• SFDC

Benefits

• 401(k) with up to a 6% employer match and no vesting period
• Employee stock purchase plan
• Flexible time off for salaried employees
• Accrual of three to five weeks’ vacation annually (based on tenure)
• Accrual of up to 64 hours (annually) of paid sick time
• Paid and/or floating holidays
• Parental leave
• Short
• and long-term disability insurance
• Tuition reimbursement
• Health and welfare benefits