Review and analyze warranty, IQS, and other customer feedback to determine priorities for improvement.
Update customer feedback database with improvement activities and status.
Communicate with cross-functional departments to ensure understanding of customer issues & improvements.
Visit suppliers and/or dealers, when required, to investigate and determine countermeasure effectiveness.
Coordinate and conduct internal campaign for quality flow-outs to customers and issue report.
Investigate and inform responsible departments of external quality concerns.
Work with departments to identify root cause, implement containment and develop countermeasures in a timely manner.
Checks the field’s TSB and creates its own TSB once the field campaign is determined.
Issue reports and presentations regularly to inform customers on progress and results.
Support and coordinate plant-wide and department-wide quality planning, conferences, and events for external customers.
Administer, coordinate, and comply with all Business Management System (BMS), Environmental Management System (EMS), and Safety Management System (SMS) requirements.
Meet all other requirements as assigned.

Bachelor’s degree in Engineering or related field.
Minimum of 2 years of experience in quality assurance within the automotive industry.
Strong analytical skills and attention to detail.
Excellent communication and interpersonal skills.
Ability to work effectively in a team environment.
Knowledge of automotive industry quality standards and regulations.
Proficient in MS office and other relevant software.
Domestic / International travel may be required.
1 – 5 years job related experience preferred.

HMGMA offers opportunities for growth, work flexibility, competitive pay, and benefits.
HMGMA benefits include competitive Medical / Vision / Dental insurance, paid holidays, paid time off, and competitive 401k plan.

Quality Assurance Operation Specialist – Campaign

Key skills