Configure and maintain access to servers to continue to provide the users with the needed resources
Setup and maintain users computers
Quickly resolve users problems quickly and efficiently
Maintain physical network, wired and wireless network
Work with Network Engineers to maintain and repair network to limit downtime for the users
Organize and schedule upgrades and maintenance without deterring others from completing their work
Set up workstations with computers and necessary peripheral devices
Check computer hardware (HDD, mouses, keyboards, etc.) to ensure functionality, install and configure appropriate software and functions according to specifications
Ensure security and privacy of networks and computer systems
Provide orientation and guidance to users on how to operate new software and computer equipment
Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging, etc.)
Maintain records/logs of repairs and fixes and maintenance schedule
Identify computer or network equipment shortages and place orders
Provide maintenance to local printers and MFPs
Configure and maintain IP phones
Onboard and Offboard company users
Setup and configure of Users in Active Directory and O365
Provision and de-provision user accounts

Desktop Support Specialist

Key skills