Operations Specialist – Virtual Marketing Programs

Role Overview

• Join Gartner’s leading analysts and advisors to host public live virtual sessions that showcase their research and insights to thousands of professionals.
• Execute and host live virtual sessions, including reading from a script, introducing the presenter, providing audience instructions, covering promotional announcements and operating the 3rd party webinar platform.
• Post content on our webinar platform and gartner.com.
• Collaborate with the Marketing Program Manager to analyze program data and identify program benchmarks and bright spots.
• Collaborate with the Marketing Program Manager to find areas of optimization within program operations and/or promotional channels including email and social media.
• Collaborate with the Marketing Program Manager to identify innovations and propose pilot opportunities.
• Provide presenter access details and trainings for sessions, ensuring the success of our events through detail accuracy and collaboration via multiple trackers and platforms.
• Collect PowerPoint presentations from presenters and provide them with final versions.
• Request, add and edit standard virtual event instructional and promotional slides for presentations.
• Edit scripts to align with virtual event details and promotions.
• Upload presentations and promotional slides to virtual sessions platform.
• Respond to our sales teams and prospective clients on their inquiries and requests in a timely manner.
• Manage promotional email requests and become a liaison to partners in Digital Marketing.
• Provide key metrics and analysis based upon our event data for individual sessions.
• Update registration reports on daily basis and send weekly notifications to stakeholders.
• Manage preparatory sessions for our sessions with team members and internal/external presenters.
• Support additional assignments to maintain consistency, promote accountability and optimize efficiency.

Requirements

• Bachelor’s degree in marketing, business, or related field preferred
• Experience with virtual platform content preferred
• 2-3 years of marketing, operations, and/or related experience
• Experienced user of Excel and PowerPoint
• Familiar with Google Drive
• Effective oral and written communication skills
• High level of accuracy and proven attention to detail with excellent organizational skills
• Project Manager mindset who can juggle multiple, competing priorities simultaneously
• Process-oriented individual who looks to maximize efficiencies in new or existing procedures
• Someone who is both independent in handling their responsibilities yet willing and able to collaborate with others
• Analytical mindset that can delve deep into metrics and data to find the narrative behind the numbers
• Comfortable working US EST morning hours and in a remote environment

Benefits

• Competitive salary
• generous paid time off policy
• charity match program
• Medical, Dental & Vision Plans
• Parental Leave
• Employee Assistance Program (EAP)
• 401K matching
• additional benefits offered