Assist Sales in investigating product complaints by performing field inspections and providing technical recommendations to resolve customer concerns.
Monitor and report on the performance of targeted Continental commercial tire products in the U.S. market, identifying trends and opportunities for improvement.
Document all complaints in the Global Complaint Handling System, maintain accurate records, analyze trends, and share insights with internal stakeholders.
Identify systemic issues, escalate relevant topics into the continuous improvement platform, and participate in monthly review meetings to support corrective actions.
Deliver technical training to Sales teams, fleets, and dealers on tire failure modes, inspection practices, and other relevant technical subjects.

Bachelor's Degree AND 2+ years related professional experience OR 5+ years related professional experience if no Bachelor's
Strong analytical and problem-solving skills
Ability to communicate technical information clearly to both technical and non-technical audiences
Comfort working independently in a field-based environment
Proficiency with digital tools and reporting platforms
Willingness to travel regularly within assigned territory (up to 60%)
Legal Authorization to work in the US is required. We will not sponsor individuals for employment visas now or in the future for this job opening.

Field Engineer, Truck Tire

Key skills