District Manager

Role Overview

• Multi-unit Leader responsible for the selection and direct supervision of multiple store managers across a district
• Communicates performance expectations and ensures all team members understand the impact of their performance on company success
• Monitors progress and learning of team members and evaluates performance against standards
• Provides leadership, guidance and coaching for all team members through success, opportunities, and skill development
• Conducts regular site visits to provide supervision, ensure communication, and to monitor operations and ensure consistency with Company values and business objectives
• Assesses district to determine the talent necessary to drive results
• Creates and implements action plans to develop or recruit talent and ensure continuous availability of staff needed to meet business objectives
• Ensures accuracy of employee data in system records
• Ensures a compelling onboarding experience for all team members which includes the creation of holistic training plans based on insights from business reporting, customer feedback and personal in-store observations
• Drive technology adoption through active engagement, monitoring, and coaching
• Monitor the quality of execution of other communication vehicles such as Voice of Customer
• Build a bench of future leaders through skill development, coaching, and leadership development and creating growth and succession planning opportunities within the organization
• Promotes superior team member and customer experience while maintaining compliance with all applicable regulatory and company requirements and standards

Requirements

• Bachelor's Degree required or comparable job experience
• Must have a valid Driver’s License and proof of insurability
• Preference will be given to candidates that are Diamond Council of America (DCA) certified
• At least 5 years relevant experience
• Multi-site business operations experience
• Recent 2+ years’ experience managing a multi-site team
• Minimum 4 years’ management experience leading department including hiring, developing, motivating, and directing people as they work
• Ability to lead others to implement strategies and processes to accomplish business results
• Demonstrated enthusiasm and commitment to change processes
• Ability to understand operational and financial reports and interpret data to create improvement plans
• Computer literate with advanced proficiency in MS Office and other related business, technology, and communication tools
• Advanced presentation skills to train, develop and engage direct reports in-person as well as virtually
• Strong problem solving and conflict management skills to support internal and external customers
• Ability to present themselves in a professional manner while communicating via email, social media, video conference, telephonic and text
• Bilingual skills are a plus.

Benefits

• Health insurance
• 401(k) matching
• Paid time off
• Professional development opportunities
• Flexible working hours