Manage relationships with a portfolio of business brokers
Run regular check-ins to understand deal pipelines, challenges, and opportunities
Provide practical coaching on workflows, platform usage, and best practices
Build trusted relationships and proactively identify risks or growth opportunities
Collect and synthesize broker feedback through conversations and surveys
Lead onboarding for new brokers through live walkthroughs and follow-ups
Train customers on platform features, deal workflows, and operational best practices
Create scalable enablement content (guides, short videos, FAQs)
Monitor usage and proactively support brokers to drive adoption and retention
Design and host virtual events such as workshops, trainings, and community sessions
Encourage knowledge-sharing and highlight broker wins and success stories
Communicate product updates, tips, and best practices to customers
Act as the 'voice of the broker' internally by identifying patterns in feedback
Partner closely with Product, Growth, and Operations to improve broker outcomes

2–5+ years in Customer Success, Relationship Management, Community, or similar roles
Experience in marketplaces or professional services preferred, and bonus for experience in business brokerages or real estate!
Comfortable running customer trainings, webinars, or online communities
Startup or fast-paced environment experience is a plus

Broker Experience Manager

Key skills