Lead 5-15 customer implementations simultaneously. Collaborate with other professional service team members to manage customer projects and ensure on-time delivery and successful implementations with clear milestones, risks, and comms plans.
Apply best practices in CLM and legal operations to design scalable processes, advise on change management, and ensure customers achieve measurable outcomes.
Leverage your deep product expertise (including AI features and integrations) to design, configure, and optimize contracting processes, while enabling customers to be self-sufficient.
Managing challenging conversations with customers to reset expectations and address product feedback. Advise customers on trade-offs that balance project timeline and their implementation goals and guide phased delivery plans that align to executive priorities.
Serve as the internal “Voice of Customer” by regularly sharing product feedback and collaborating with our Product team to improve the Ironclad product.
Stay up-to-date on product releases, with a focus on AI and workflow automation capabilities, and continuously build expertise to guide customers effectively.
Proactively identify opportunities to improve our team’s implementation processes by contributing to methodology, templates, and playbooks.
Respond to high-profile customer escalations in a way that inspires confidence and customer loyalty with structured action plans, ownership, and follow‑through to resolution.

3+ years of professional services and/or consulting experience with software companies (B2B SaaS with experience integrating CLM, eSignature, SSO/IDP, Salesforce and data tools preferred).
Passion for learning new technologies and driving outcomes through technical solutions. Comfortable translating business requirements into scalable product configurations and workflows.
Demonstrated capability to establish meaningful relationships with customers, hold customers accountable, and manage customer expectations and escalations effectively. Able to respond to and resolve tough conversations with executive sponsors and end users.
Ability to successfully navigate customers’ complex organizational structures by running structured discovery and design, mapping processes, and aligning Legal, Sales, Procurement and/or IT teams.
Curiosity for understanding customers’ goals and values and turning them into measurable success metrics and adoption plans.
Familiarity with CLM (contract lifecycle management) and legal ops business processes. Exposure to AI‑assisted contracting ( smart import, clause extraction, playbooks, redline assist) is a plus.
Experience learning and adapting quickly to a growing organization with a learning mindset suited to frequent product releases.
Ironclad’s Values: Drive, Intent, Integrity, and Empathy

100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available
Market-leading leave policies, including gender-neutral parental leave and compassionate leave
Family forming support through Maven for you and your partner
Paid time off
take the time you need, when you need it
Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use
Mental health support through Modern Health, including therapy, coaching, and digital tools
Pre-tax commuter benefits (US Employees)
401(k) plan with Fidelity with employer match (US Employees)
Regular team events to connect, recharge, and have fun
And most importantly: the opportunity to help build the company you want to work at

Senior Associate – Legal Engineer

Key skills