Manager, Professional Services

Role Overview

• Manage a consulting practice to ensure engagements meet customer needs, business goals, and growth objectives
• Lead a team of professional services consultants across multiple products and business lines
• Develop and execute a consulting team strategy aligned to the business plan
• Create consulting offerings to capture new market opportunities
• Maintain strong relationships with key FIS channels (sales, product, relationship management, business units, etc.)
• Provide industry thought leadership for the Practice
• Own profit and loss responsibilities, including forecasting, revenue/expense management, and reporting metrics to senior leadership
• Ensure revenue meets or exceeds Consulting Services targets
• Drive high levels of client satisfaction and loyalty through successful engagement delivery
• Align resources with the required expertise and manage external partnerships for peak-demand needs
• Optimize utilization of resources across billable work, asset development, sales support and thought leadership
• Collaborate with other Practice Managers to ensure resource alignment across the division
• Attract, develop, and retain consulting talent
• Support sales throughout the full cycle—including proposal/SOW development, pricing negotiations, project planning, and presentations
• Maintain and nurture quality client relationships to support referrals and new business opportunities
• Define and sell consulting engagements tailored to relationship needs
• Travel up to 10–20% , or as required
• Perform additional related duties as assigned

Requirements

• Bachelor’s degree in Business Administration, Law, or an equivalent combination of education, training, and experience
• Strong leadership, management, and team-building skills
• Experience in consulting or professional services (preferred)
• Experience with system upgrades and software implementations
• Strong analytical and problem-solving capabilities
• Ability to build relationships with C‑level executives and peers
• Broad understanding of regulatory requirements, financial institution operations, and risk management
• Excellent verbal and written communication skills
• Strong listening skills with ability to foster open, candid communication
• Strong negotiation skills, especially regarding complex issues
• Commitment to continuous improvement and ethical conduct
• Relevant certifications for area of expertise
• Demonstrated aptitude in relevant domain
• Willingness to travel at least 10%

Benefits

• A meaningful career shaping the future of fintech
• A voice in organizational direction and innovation
• Continuous learning and professional development opportunities
• A collaborative and supportive work environment
• Opportunities to give back to communities