responsible for facilitating troubleshooting on the Warehouse Management System (WMS) and/or Transportation Management System (TMS) applications
support local hardware and network troubleshooting and/or deployment as reported
assist in the escalation path for operations regarding incident resolution
manage Service Now incident tickets, documenting issues, and proposing long-term improvements
manage the hardware and IT assets in the facility
provide testing support, end-user training, and assist with Standard Work documentation for IT
attend meetings with internal and/or external customers
perform other duties as assigned

H.S. diploma/GED required
Associate's degree preferred
Information Technology or Supply Chain
One (1) year or more Supply Chain, Logistics, Warehouse, or Transportation industry experience required
One (1) year or more Warehouse Management System (WMS) or Transportation Management System (TMS) knowledge, support, and/or deployment preferred
One (1) year or more Hardware and/or network knowledge and/or support preferred
Experience with Manhattan SCALE WMS or Blue Yonder/JDA TMS beginner preferred
Ability to troubleshoot basic WMS configuration such as Allocation, Putaway, and Replenishment rules beginner preferred
SQL knowledge to write and execute a query as well as export and validate the returned results for accuracy beginner preferred
Report development and ZPL label generation beginner preferred

comprehensive health and welfare benefits
medical, prescription, dental, vision, life insurance and disability insurance options
paid time off for vacation, illness, bereavement, family and parental leave
tax-advantaged 401(k) retirement savings plan

Business Systems Analyst

Key skills