Respond to member inquiries via phone, email, or chat with professionalism and empathy
Resolve member level issues related to pharmacy benefits, claims, eligibility, and other service needs
Escalate complex cases to senior support staff as needed
Document all member interactions accurately to ensure compliance and service quality
Identify recurring issues and share feedback with leadership for process improvement
Work closely with Client Support Supervisors and Account Managers
Participate in team huddles and training sessions
Engage in ongoing training to build skills in customer service

1–2 years of experience in customer service, healthcare, insurance, or benefits
Strong verbal and written communication skills
Ability to manage member issues with empathy and attention to detail
Must reside in the MST or PST time zones
Associate’s degree in Business, Healthcare Administration, or related field (preferred)
Familiarity with CRM platforms, call center tools, or SOP documentation (preferred)
Interest in career growth within client support or account management (preferred)

Client Support Representative I

Key skills