Respond to customer inquiries via email, phone, and screen share regarding Radformation software
Manage a high-volume case load (often 10–20 cases per day) while maintaining timely and meaningful customer communication
Provide meaningful initial responses within one hour and aim to resolve cases within one business day
Troubleshoot issues where solutions may not yet be documented, requiring critical thinking and collaboration to resolve
Support the majority of Radformation products (excluding QuickCode and RadMachine)
Document all customer interactions accurately in the CRM system
Partner with the Knowledge Support team to identify educational opportunities and recurring themes
Collaborate with Clinical Success to identify clinics that may benefit from proactive outreach or additional support
Participate in weekly Support team meetings and cross-functional discussions

Board Certified Medical Dosimetrist (CMD/MDCB required)
Minimum 2 years of clinical dosimetry experience using Eclipse TPS
Strong understanding of radiation oncology treatment planning workflows (3D, IMRT, VMAT, SBRT)
Exceptional critical thinking and problem-solving skills
Excellent written and verbal communication skills
Ability to remain composed and solutions-oriented in a fast-paced, high-volume environment
This role requires consistent availability during standard working hours in a real-time support environment (fully remote but role will have a set schedule).
5+ years of clinical dosimetry experience preferred
Experience using Radformation software preferred
Prior customer service or clinical support experience preferred

Multiple high-quality medical plan options with substantial employer contributions toward premiums
Health coverage starting on day one
Short-term and long-term disability and supplementary life insurance
401(k) with employer match vested immediately
Annual reimbursement for professional memberships
Continued learning opportunities
Self-managed PTO and 10 paid holidays
Monthly internet stipend
Company-issued laptop and one-time home office setup stipend
Fully remote work environment with virtual events and yearly retreats

Clinical Support Representative

Key skills