Bilingual Community Development Advisor, Vietnamese

Role Overview

• Actively builds relationships in the community to educate and guide families in their preplanning decisions
• Excels in his/her ability to set an appointment, give a preplanning guide presentation, and product presentation
• Provides professional park tours of each location within their area
• Completes paperwork timely, neatly and accurately, including all specific requirements for contract processing
• Actively tracks all sales activity and ratios to measure areas of strength and areas that need improvement
• Uses CRM to track all contacts and ensure professional follow-up
• Contacts new and existing customers to discuss how specific products or services can meet their needs
• Prospects daily using multiple methods including cold calling, door knocking, mailers, seminars, and outside events
• Provides world class customer service, a positive attitude, and a willingness to do Whatever it takes
• Keeps current in areas as they relate to our profession (veterans benefits, social security benefits, end of life decisions, etc.)
• Builds relationships with churchs, civic groups, veteran organizations, hospice, senior living, & other community groups.
• Once relationships are established, pre-planning seminars are scheduled and conducted in accordance with NorthStar Memorial Groups established program.
• Works multiple prospecting avenues such as, web leads, Seminars, park patrolling, file reviews, direct mail, and all other prospecting methods in accordance with NorthStars sales playbook.
• Schedules 10-12 Pre-Need appointments each week that are tracked in the CRM.
• Answers telephone inquiries about cemetery products and services pre-need planning.
• Attends training programs scheduled with sales leaders and regional leadership.

Requirements

• High School Diploma or equivalent
• Valid drivers license and satisfactory driving record.
• Must have reliable transportation.
• Knowledge of current federal, state and local regulations related to the cemetery and funeral industry.
• Bilingual in Vietnamese Required