Commercial Services Manager – Managed

Role Overview

• Spearhead the commercial process for new and existing Manage opportunities, proactively identifying and resolving issues, aligning stakeholders, and driving deals towards timely, successful close.
• Validate all new business opportunities for scope, objective, and clarity.
• Manage timeline, expectations, deadlines, and resources on new opportunities. Escalate when necessary.
• Convey timelines, deliverables, risks, delays, to project team and lead team members.
• Manage multiple opportunities with a project-based delivery model.
• Provide daily management and oversight of all aspects of sales cycle.
• Support the design and overall solution to generating client proposals.
• Coordinate all discussion related to deals, including managing the communication between external sales teams and internal business units.
• Collaborate with internal delivery teams and sales to develop commercially viable, competitively priced proposals that account for broader affiliate and partner relationships and overall client business context.
• Maintain all project related documentation, including discovery notes, workflows, legal contracts, and sales proposals.
• Evaluate opportunities and generate weekly reporting on the overall health and outlook of the sales pipeline to multiple internal business units.
• Generate month end reporting by pulling data from multiple systems and identify trends over time and areas of opportunity within the business.
• Ad-hoc reporting when necessary.
• Prepare high-impact presentation materials for senior management and company stakeholders to generate insights that inform strategic choices and company directives.
• Provide technical and industry knowledge to contribute to strategy or assist other internal teams.
• Act as a sales-adjacent subject matter expert, translating client logistics, operational, functional, and technical requirements into actionable recommendations for Innovate products, services, and solution design.
• Partner with legal team to amend and modify commercial language to support deal flow and ensure proper commercial contracting terms.

Requirements

• Project management experience.
• Minimum 3-5 years experience in operating in or providing customer support for a managed transportation service.
• Modal expertise including LTL, Truckload, Flatbed, Intermodal and Parcel.
• Strong verbal and written communication; including interpersonal skills and working closely with other teams, including external clients.
• Strong analytical skills; detail oriented.
• Ability to interpret, design, and deliver projects on time across all levels.
• Ability to coordinate and collaborate and work within a team environment.
• Ability to self-prioritize based on workload, deadlines, and opportunity potential.
• Adaptability with regards to quickly learning new processes and technology.
• Expert-level familiarity with Microsoft Office Suite.
• Working knowledge of core commercial concepts, including cost structures, pricing, and margin analysis

Benefits

• Access to experts and resources for your Learning & Development journey
• Opportunity for internal mobility
• Employee referral bonus program
• Employee Resource Groups (ERGs)
• Annual fundraising and volunteer events to give back to communities
• Paid time off, floating holidays, time off to volunteer and rollover
• Paid parental leave
• Medical, dental, vision and 401k plans (with match)
• Flexible spending account, mass transit and dependent care plans available
• Health savings account, with a annual company contribution for plan participants
• Short-term and long-term disability; life insurance policies subsidized by company
• Additional benefits including pet insurance, accident care, access to legal advice and more