Strategic Account Director, Benefit Solutions

Role Overview

• Serve as the primary relationship manager for a portfolio of clients, ensuring satisfaction, performance, and long-term partnership success.
• Develop a deep understanding of each client’s benefits strategy, workforce demographics, and business objectives to align organizational solutions accordingly.
• Lead regular strategic reviews with employers, or business partners, to assess performance, share insights, and identify opportunities for improvement and innovation.
• Identify opportunities to expand the organization’s role and value across employer accounts through new products, services, and program enhancements.
• Collaborate with internal teams to design tailored recommendations that improve outcomes, cost management, and employee engagement.
• Support the development of renewal strategies and contribute to retention and expansion initiatives.
• Partner closely with internal operations, and implementation teams to ensure flawless delivery of services and support for each employer.
• Oversee resolution of escalated issues, ensuring root causes are identified and addressed to prevent recurrence.
• Contribute to the continuous improvement of account management processes and reporting practices.
• Apply a strong understanding of PBM operations, and claims administration to support employer decision-making.
• Translate complex pharmacy and benefit data into actionable insights for clients.
• Stay current on pharmacy trends, pricing strategies, and benefit design innovations to provide proactive recommendations.
• Act as a strategic advisor to HR, finance, and benefits leaders within employer organizations.
• Present performance updates, clinical outcomes, and program analyses in a clear and compelling manner.
• Partner with leadership and marketing teams to support employer communications and educational initiatives.

Requirements

• 12+ years of experience with a Bachelor’s degree in business, healthcare administration, or a related field required, or 8+ years with a Master’s degree; advanced degree preferred.
• 8+ years of experience in client relationship management, account management, or consulting within benefits administration, PBM, or healthcare sectors.
• Proven ability to manage complex relationships and influence executive stakeholders.
• Strong understanding of pharmacy benefits, and claims processing workflows.
• Exceptional communication, presentation, and negotiation skills.
• Strong analytical ability to interpret and communicate data-driven insights.
• Proficiency in CRM systems and Microsoft Office or related tools.
• Ability to manage multiple priorities with attention to detail and follow-through.
• Client-focused with a consultative and solution-oriented mindset.
• Strategic thinker who anticipates client needs and identifies growth opportunities.
• Collaborative team player who works effectively across departments.
• Highly professional, credible, and adaptable in executive-level interactions.

Benefits

• Medical, dental, and vision insurance
• 401(k) with a company match
• ESPP (Employee Stock Purchase Plan)
• Unlimited vacation
• 13 paid holidays
• 72 hours of sick leave
• Mental wellness and financial wellness programs
• Fertility benefits
• Generous parental leave
• Pet insurance
• Supplemental life insurance for you and your dependents
• Company-paid short-term and long-term disability