Manage team of 10 – 15 high travel direct report OT Trainers, overseeing timesheet and expense submission and other administrative tasks on a weekly basis.
Manage OT ICMs as they complete project work and assigned content collateral duties, ensuring they meet deadlines and assignment expectations
Coordinate with team on directs’ project assignments and work with Resource Deployment team
Support newly hired direct reports with 30, 60, and 90 day check ins
Provide support to direct reports via 1:1s to manage any issues and conduct bi-annual calibration and career coaching conversations
Support other team events, including annual onsite Summit
Work with large clients throughout the year in support of their training workstream to consult on onsite training strategy and approach
Travel to key client go lives to oversee OT team members onsite
Help the OT Director develop plans and processes for the OT team and implement those systems successfully across the team and with stakeholder and partner teams such as Onboarding, Voice of the Customer, Sales and others

Bachelor’s Degree
8+ years of experience in onboarding, implementation or professional services
People management experience preferred
Experience in a client-focused, fast-paced environment preferred
Project management expertise with ability to oversee multiple complex projects simultaneously
Ability to conduct thorough needs analysis to scope program development
Working knowledge of the revenue cycle and / or exposure to EHR / EMR in a sales, service, or implementation capacity for physician practices, hospitals, or health systems preferred
Experience or expertise with applications including, but not limited to, MS Office Suite, and all major web browsers.

Senior Training Manager

Key skills