EIT Operations Team Lead

Role Overview

• Manage the day-to-day operations of a team with a focus on the monitoring of systems, fulfillment of requests, and process optimization
• Assign, monitor, and review progress and accuracy of work
• Provides staff management oversight including hiring, promoting, or making recommendations for staff
• Conducts performance reviews and assessments, manages performance, engages in skills assessment, and promotes professional development of staff
• Directs, motivates, and develops staff, maximizing their individual contribution, professional growth, and ability to function effectively with their colleagues as a team
• Ensures adherence to policies, plans, objectives, budgets and staffing allocations
• Actively participates in project teams, manages and tracks team-level project details, and provides leadership during periods of transition

Requirements

• Bachelor's Degree in a Computer Sciences related field or equivalent work experience
• 5 years
• Experience in Information Technology or applicable industry experience required
• Knowledge of information technology concepts, methodology, terminology, and standards
• Strong interpersonal and organizational skills
• Microsoft Office and email skills are required
• Ability to adapt in a high pace and regularly changing environment
• Must be able to communicate effectively with both technical and non-technical co-workers
• Must be willing to adjust schedule to participate in maintenance and upgrades outside of business hours and be part of an on-call rotation

Benefits

• Health plan payer/provider domain experience
• Healthcare data integration experience with X12 EDI and HL7 FHIR/APIs
• A product mindset: road mapping, prioritization, and continuous improvement using Lean/flow metrics and AI/automation
• Strong communication, facilitation, and stakeholder management experience across business, technical, and external partners
• Technical fluency with SQL and Tableau or Power BI
• ITIL service management experience with ServiceNow or equivalent tools
• SAFe experience with Azure DevOps (boards, backlogs, queries, dashboards)