Lead the strategy, design, and delivery of customer-facing artificial intelligence capabilities across digital channels
Focus on interactive AI experiences to help customers navigate products and services
Collaborate with technology, data, design, risk, and marketing teams
Define and own product vision and roadmap for customer-facing AI capabilities
Identify high-impact use cases for conversational AI and guided journeys
Establish governance processes for customer-facing AI solutions
Work with UX and research teams for intuitive AI interactions
Collaborate on end-to-end product delivery, including requirements definition
Monitor KPIs such as engagement, conversion, and satisfaction
Align cross-functional stakeholders on AI initiatives
Clearly communicate tradeoffs and results to senior leaders

7+ years of product management experience, including ownership of customer-facing digital products
Bachelor's Degree
Demonstrated experience working with AI/ML-enabled products (e.g., conversational AI, recommendations, personalization, decision support)
Strong understanding of customer experience design, digital journeys, and product analytics
Proven ability to operate as a senior individual contributor in complex, cross-functional environments
Excellent written and verbal communication skills
Experience in financial services, banking, fintech, or other regulated industries
Familiarity with modern AI architectures (e.g., LLMs, NLP, recommender systems) and their practical product applications
Experience working with model risk management, compliance, and responsible AI frameworks

Senior Product Manager, Digital AI

Key skills