Serve as the primary point of contact for vendors, building and maintaining strong relationships while acting as the liaison between vendor representatives and internal stakeholders.
Maintain comprehensive knowledge of business processes, applications, and industry trends to ensure operational excellence and adaptability.
Partner with business teams to analyze and identify technical or procedural improvements that drive efficiency.
Triage, track, and resolve operational, system related, and customer issues, engaging vendors as needed for resolution.
Develop detailed business requirement documents for new initiatives, products, and process changes.
Identify and implement process improvements in vendor management, system integrations, and workflow redesign to adapt to evolving products, services, and technologies.
Coordinate and execute strategic initiatives, ensuring alignment of deliverables and timelines across units, vendors, and technology partners.
Manage user acceptance testing (UAT), including resource allocation, test scenario development and execution, and stakeholder communication at all levels of the organization.
Ensure data integrity and compliance by managing core system data elements in accordance with data governance standards.
Provide leadership by potentially managing a small team of Operations Process Consultants.
Performs other duties as assigned to support business objectives and operational excellence.

Bachelor’s degree
10+ years of relevant experience in commercial construction loan management, preferably including experience in system administration within a fast-paced environment
Experience with operating system administration and management, ideally within the commercial construction industry
Exceptional interpersonal and communication skills (both verbal and written) with the ability to build strong relationships and collaborate effectively across diverse teams and vendor relationships
Strong leadership capability, including the ability to drive change and influence others
Strong organizational skills with attention to detail, planning, and follow up
Ability to work independently on multiple priorities without compromising quality
Demonstrates confidence, assertiveness, professionalism, and ability to collaborate and interact with all levels within the organization
Excellence in customer service, highly motivated, focused and goal-oriented
Strategic and analytical thinker, able to anticipate challenges, assess risks, and develop innovative solutions.

Construction Operations Process Consultant

Key skills