Responsible for planning, developing, organizing, and managing the Patient Access department
Responsible for performance and effectiveness of the department
Coaching and development of all staff performing these functions
Implementing short and long-term plans and objectives to improve customer service and collect quality information
Provide leadership and contribute to revenue cycle and organizational goals
Responsible for meeting the mission and goals of Ensemble Health Partners, as well as meeting regulatory compliance requirements
Works closely with the Director of Patient Access to align processes and procedures with Ensemble Health Partners policies

Certified Revenue Cycle Representative (CRCR) certification
Certified Healthcare Access Manager (CHAM) certification
Minimum 2 – 3 years management experience in healthcare industry
Patient Access experience with managed care/insurance or call center preferred
Experience with Microsoft a must
Ability to balance numerous priorities, therefore requiring great skills in prioritization
Ability to understand and master numerous computer applications, while also understanding information technology enough to work with the I.T. department to ensure the technological needs of the department are being met

Patient Access Manager

Key skills