About this role
Role Overview
- Conducts full quality review on the logs and tasks completed by the Plan Design installation administrators and communicates findings that management and team can understand
- Identify areas of improvement in installation administrators’ performance through trending and analysis
- Communicate performance and behavioral expectations to Operational Leaders and provide ongoing feedback against performance expectations
- Inform the team of changes in policies and processes
- Initiate process improvements to effectively align team’s capabilities with current and future need
- Conduct calibration sessions to ensure uniformity of understanding
- Recommend and facilitate training programs necessary to drive performance improvement and to new Quality Analyst
- Provide post-training/nesting support to new QA’s such as, but not limited to – auditor’s review, peer audit, question support, root cause and trending analysis
- Assist Team Leader on rework investigation and help in formulating ideas/initiatives to reduce rework
- Support SOX, SOC audit activities where required
Requirements
- Knowledge in MS Office Applications (Word, Excel, PowerPoint)
- Strong technical, analytical, organizational, and problem-solving skills
- High level of accuracy, attention to detail and ability to exercise flexibility and judgement
- Must know how to conduct root cause analysis for error trending report
- Open internally to GB Plan Design Teams only
- Candidate must meet or exceed job expectations in current role
- Must be expert on GB Plan Design processes
- Bilingual in French and English preferred
- Knowledge of GB systems such as: Manuconnect – Traditional and Admin Advantage setups, CPM Navigator II, Clients II, ESC MedOne, Pre-screening/QC-10% Documents, Webpak
Benefits
- health, dental, mental health, vision, short
- and long-term disability, life and AD&D insurance coverage
- adoption/surrogacy and wellness benefits
- employee/family assistance plans
- various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
- financial education and counseling resources
- generous paid time off program in Canada including holidays, vacation, personal, and sick days
- full range of statutory leaves of absence