Serve as the main point of contact for veterinary clinics, providing reliable and compassionate service
Build trusted relationships with clinic staff and families through empathy, respect, and professionalism
Educate clinics on services, answer questions, and address concerns promptly
Ensure clinics receive prompt and professional support for all their pet aftercare needs
Address any service issues proactively and escalate concerns to the appropriate department when necessary
Maintain all proper documentation and tracking for all pets entrusted to you
Anticipate clinic needs before requested, ensuring the highest level of quality service

High school diploma or GED required as minimum
Prior experience in customer service, account management, or sales/route sales is highly desirable.
Proficiency in CRM systems and sales tracking tools.
Ability to work early morning hours, weekends, and holidays as needed.
Basic math and computer skills for order placement and inventory tracking.
Valid driver’s license with a clean driving record.

Medical, Dental, and Vision Plans with low co-pays designed to support you and your family
Company-paid Life, AD&D and LTD insurance for all full-time employees
401(k) with employer match – we invest in your future
Employee referral program – bring great people into our family and earn rewards
Tuition assistance – up to $2,000 for approved education courses
Paid holidays and PTO so you can rest, recharge, and enjoy time with family
Employee wellness and support programs accessible in an established Employee Assistance Program
Grow with Gateway Program – access to in-house learning and development for your career goals including the Gateway Management Advancement program (G-MAP)

Customer Service Representative/Route Service Representative

Key skills