Peer Care Manager

Role Overview

• Manage a caseload of participants consistent with industry standards, regulatory expectations, and program needs.
• Provide individual and group peer support using a flexible, trauma-informed, person-first framework.
• Conduct outreach to engage individuals who may not typically connect with the mental health system.
• Support participants in developing recovery-oriented goals, using tools such as Wellness Recovery Action Plans (WRAP) and Advanced Directives.
• Facilitate or co-facilitate networking and support groups as requested.
• Support transitions from respite, emergency rooms, hospitalizations, or periods of incarceration.
• Link participants to peer, family, community, and professional supports.
• Provide care management support, including: Assisting with applications, entitlements, or benefits.
• Coordinating referrals and care plans with input from participants.
• Supporting discharge planning and follow-up during/after hospitalizations.
• Participating in meetings with providers, specialists, or community agencies as appropriate.
• Document services and care management activities in the Electronic Health Record system.
• Provide after-hours emergency coverage and crisis intervention as needed.
• Follow agency policies, professional standards, and regulatory requirements.
• Other related duties as assigned.

Requirements

• Certification as a New York Peer Specialist (or eligible for certification within six months of hire)
• While not required, it is beneficial for the NY Certified Peer Specialist to hold other credentials such as a CRPA, FPA, or YPA credential.
• 2 years of related work experience (preferably, the candidate will have experience in mobile engagement techniques).
• Basic computer knowledge.
• Valid Driver's License and satisfactory driving record.
• Maintain New York State Defensive Driving certification within 30 days of hire.
• Must maintain pre-employment clearances by applicable regulatory clearances as required.
• Legal eligibility to work in the United States without sponsorship.
• Fluency in English (Reading, Writing, Speaking).