Call-Center Customer Service Representative – 8:30am Shift

Role Overview

• Provide customer service by responding to inquiries regarding product selection, services and issues.
• Associates will be responsible for knowledge of 20,000 products and 3 catalogues.
• Responds to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence within the department service goals.
• Performs necessary follow-up to ensure customer service expectations are met.
• Facilitates profitable growth and the sales process by adherence to department incentive and initiative programs.
• Researches and suggests alternative products to customers.
• Provides representation of products, increasing sales wherever appropriate or as requested.
• Uses computerized system for tracking, information gathering, and/or troubleshooting.
• Resolves customer issues including issuance of credit concessions.
• Refers complex, non-standard problems to supervisor.

Requirements

• Proficiency with Microsoft Outlook/Word/Excel
• High-Volume Call-Center Experience preferred
• Must be able to pass a background/drug test
• HS Diploma or GED strongly preferred
• 0-2 years of experience in area of responsibility

Benefits

• Medical
• Dental
• Vision
• Life
• 401k
• Vacation
• Sick Time