Customer Service Representative

Role Overview

• Provide timely responses to dealer and customer inquiries via phone, email, or cases that are created.
• Provide regular dealer and/or owner touch points and follow-up communication
• Support and monitor owner issues through resolution
• Support incoming dealer calls, 9am-5pm EST Mon-Friday.
• Document all interactions in Salesforce CRM database
• Establish a standard resource database for common contacts.
• Work collaboratively with brand and dealer support centers: (CoE and CMS).
• Support project development to meet strategic goals KPI and metrics tracking, support and development as needed.

Requirements

• High School Diploma or GED required
• Highly skilled in interpersonal skills with an ability to connect with others via phone and email
• Competency in Microsoft Word, Excel, Workday and Outlook required
• Professional communication and written skills required
• Boating experience and/or knowledge of Navan and Sea Ray products necessary
• Ability to quickly learn and navigate through software and internet programs required
• Strong organizational skills and ability to balance multiple priorities
• Ability to work effectively within a team environment.

Tech Stack

• Ray

Benefits

• competitive 401(k) plan with company match
• health benefits
• paid time off
• robust Wellness Program
• product purchase discounts