Senior Account Director

Role Overview

• Lead strategic account planning for greenfield accounts (Hunting) and ensure the delivery of customized solutions aligned with client objectives.
• Act as the primary point of contact for clients, managing day-to-day operations, addressing issues, and providing strategic guidance.
• Identify new revenue opportunities within existing accounts and develop new business relationships within the hyperscale telecom market.
• Drive complex sales cycles from qualification to closing, including solution design, proposal creation, negotiation, and contract execution.
• Collaborate with cross-functional teams (engineering, product, marketing) to deliver innovative solutions that meet client needs.
• Develop long-term strategies for key accounts and align company offerings with clients’ business objectives.
• Ensure client retention and satisfaction while growing revenue in existing accounts.
• Monitor market trends and competitor activities to identify new business opportunities and maintain competitive advantage.
• Work closely with internal stakeholders (solutions engineering, delivery, legal, product, and finance teams) to ensure successful implementation of client solutions.
• Provide insights and feedback to product and service development teams to enhance offerings based on client feedback and market trends.
• Build long-lasting relationships with key stakeholders in client organizations, ensuring their needs and expectations are understood and met.
• Organize and attend client meetings, conferences, and industry events to build networks and deepen relationships.
• Address escalated issues, provide solutions, and maintain a high level of client satisfaction throughout the partnership.
• Monitor account performance, track KPIs, and report progress to senior management.
• Provide regular updates on account health, revenue forecasts, and opportunities to senior leadership.
• Utilize CRM systems to track sales activities and ensure accurate reporting.

Requirements

• Bachelor’s degree in Business, Telecommunications, Engineering, or a related field.
• Minimum of ten (10) years of experience in Telecom sales – Enterprise or Wholesale.
• Proven track record of successful hunting and driving business growth.
• Experience working with senior executives and leading cross-functional teams.
• Strong understanding of telecom infrastructure, IP services, and the security vertical.
• Excellent negotiation, presentation, and communication skills.
• Ability to analyze market trends and competitive intelligence to drive strategic decision-making.
• Ability to manage multiple projects and accounts simultaneously while meeting deadlines.

Benefits

• Excellent Health, Dental & Vision Insurance
• Retirement 401(k) Savings Plan
• Generous paid time off policy including paid parental leave