Operations Supervisor

Role Overview

• Lead and support daily warehouse operations at an assigned facility.
• Partner with onsite leadership to meet customer service and quality standards.
• Track and achieve daily, weekly, and monthly production goals.
• Review performance reports and identify opportunities for improvement.
• Coordinate employee scheduling, timekeeping, and performance management.
• Assist in hiring, training, coaching, and retaining warehouse staff.
• Enforce company policies, procedures, and safety protocols.
• Monitor labor costs, minimize waste, and ensure timely order fulfillment.
• Serve as the main communication link between operations, employees, and customers.
• Inspire accountability, set clear goals, and promote positive workplace culture.
• Establish and maintain consistent and proper communication with internal and external management teams.
• Partners with onsite management team to ensure the customer's expectations of the highest level of quality standards and service are achieved.
• Responsible for meeting or exceeding daily, weekly, and monthly production goals.
• Reviews and analyzes daily and weekly reports to ensure constant improvement in operations.
• Partners with onsite management team to ensure timely completion and administration of all employment tasks including employee scheduling, timekeeping, performance reviews, corrective actions, status changes, separations, attendance, and timely submission of required payroll data.
• Supervises or assists in recruiting, hiring, training, and retention of employees.
• Works with the onsite management team in administering operations standards for cost control, waste reduction, quality, safety, and on-time delivery.
• Serves as an interface between operations, customers, administration, employees, and logistics.
• Provides leadership and guidance to frontline employees.
• Establishes and communicates goals and objectives.
• Emphasizes accountability and inspires positive behavior changes.

Requirements

• Strong leadership skills and a hands-on approach to problem-solving.
• Ability to effectively communicate with team members, customers, and senior leadership.
• Proven experience in a supervisory or leadership role, preferably in a warehouse or production environment.
• Demonstrated ability to meet and exceed production and operational goals.
• Experience with employee scheduling, performance management, and HR processes.
• Strong analytical skills for reviewing reports and identifying areas for improvement.
• Commitment to safety, quality, and operational excellence.

Benefits

• Daily Pay Option – Access your earnings before payday
• Weekly Pay – Get paid on time, every week
• PTO (Paid Time Off)
• Full Benefits: Medical, Dental, and Vision Insurance – 3 medical plan options through Blue Cross Blue Shield with low weekly premiums starting at $28.75
• Health Savings Account (HSA) – Company contribution up to $750 annually with tax-advantaged savings
• 401(k) retirement plan featuring up to a 4% employer match, eligibility the first of the month after 90 days, and access to a Financial Wellness Consultant.
• Flexible Benefits – Multiple plan options to fit your needs and budget
• Prescription Drug Coverage – Low copays starting at $10 for generic medications
• FREE Life Insurance & AD&D – Basic coverage provided at no cost upon employment
• Vision Benefits – $10 eye exams and $150 frame allowance through Superior Vision by MetLife starting at $1.46 per week
• Dental Coverage – 100% preventive care coverage with MetLife plans starting at $5.76 per week
• Voluntary Short-Term Disability (STD) – Income replacement up to 60% of weekly covered earnings (max $1,500 weekly) for a non-work-related injury or illness.
• Employee Assistance Program (EAP) – Free and confidential support for work stress, grief, legal/financial issues, and more.
• Additional Voluntary Benefits – MetLife Legal and Identity Theft Services and Pet Insurance with ASPCA.
• LifeMart employee discounts (through ADP) on everyday stuff and larger purchases (travel, electronics, entertainment, and more)
• Dell Employee Purchase Program (EPP) discounts available for personal use.