Deposit Operations Specialist I

Role Overview

• responsible for delivering outstanding customer service by consistently providing support with a friendly demeanor and a can-do attitude for deposit products offered by Peoples Bank
• assisting both internal and external customers with questions and problem resolution for deposit products offered by Peoples Bank via phone or through automated systems
• processing Reg E forms, death certificates, and inactive notices
• adding and checking back automatic transfers to the core system
• maintaining debit cards
• maintaining thorough understanding of all procedures and applicable regulations
• monitoring reports, completing service requests and performing routine account/customer maintenance
• performing special projects as assigned

Requirements

• High School Diploma or GED certificate required
• Associate’s degree preferred
• 1-year of banking experience preferred
• Must have strong customer care skills and attention to detail
• Excellent verbal and written communication skills with the ability to respond to customers and co-workers alike
• Ability to work in a fast-paced environment
• Ability to prioritize tasks and meet designated deadlines
• Strong knowledge of Microsoft Office products
• Prior experience with Salesforce and FIS/IBS financial software products is preferred but not required
• Must be able to work in a team environment and interact in a positive manner with co-workers and management
• Efficiency oriented, self-motivated and a flexible team player who is adaptable to change.

Benefits

• 401(k) retirement plan with an employer match
• employee stock purchase plan
• various education assistance programs such as student loan and tuition paydown/reimbursement
• paid vacation
• holidays