responsible for delivering outstanding customer service by consistently providing support with a friendly demeanor and a can-do attitude for deposit products offered by Peoples Bank
assisting both internal and external customers with questions and problem resolution for deposit products offered by Peoples Bank via phone or through automated systems
processing Reg E forms, death certificates, and inactive notices
adding and checking back automatic transfers to the core system
maintaining debit cards
maintaining thorough understanding of all procedures and applicable regulations
monitoring reports, completing service requests and performing routine account/customer maintenance
performing special projects as assigned
Requirements
High School Diploma or GED certificate required
Associate’s degree preferred
1-year of banking experience preferred
Must have strong customer care skills and attention to detail
Excellent verbal and written communication skills with the ability to respond to customers and co-workers alike
Ability to work in a fast-paced environment
Ability to prioritize tasks and meet designated deadlines
Strong knowledge of Microsoft Office products
Prior experience with Salesforce and FIS/IBS financial software products is preferred but not required
Must be able to work in a team environment and interact in a positive manner with co-workers and management
Efficiency oriented, self-motivated and a flexible team player who is adaptable to change.
Benefits
401(k) retirement plan with an employer match
employee stock purchase plan
various education assistance programs such as student loan and tuition paydown/reimbursement