Senior Customer Service Analyst

Role Overview

• Responsible for working on multiple projects simultaneously by performing analyses in response to specific business questions that impact Customer Experience, Operational Efficiencies and Effectiveness.
• Summarize findings, support fact based recommendations and provide detail to substantiate conclusions.
• Partner with Call Center teams to help achieve measurable results and an enhanced customer experience.
• For all CoE related activities, the Business Analyst will work across the enterprise.

Requirements

• Bachelor’s Degree
• 2-4 years related experience
• Strong quantitative and qualitative analytic skills
• Professional competence with Excel, Business Intelligence Tools, Visio
• Interest in learning new tools and skills
• Research and problem-solving skills
• Logical thinker, both inductive and deductive
• Be creative with data
• Relationship building and collaboration – helpful, good listener, respectful, approachable and team-oriented
• Consulting experience (preferred)
• Tableau experience (preferred)

Tech Stack

• Tableau

Benefits

• health and wellness benefits
• 401(k) savings plan
• pension plan
• paid time off
• paid parental leave
• disability insurance
• supplemental life insurance
• employee assistance program
• paid holidays
• tuition reimbursement
• other incentives